We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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Came exactly for a month! Soft, bright truth with a slight smell of chemistry. I think the smell will go away when washing. Not yet used, but at first glance very satisfied with the purchase!
The pillow is soft, similar to anti-stress. There was a smell, after washing disappeared. Not yet tried. But most likely we will not swim for long, as the child is recommended to swim in a large bathroom. Rather it will be a pillow. Color bright
It came quickly to the rostov region less than a month)) the goods are good in quality, although the smell is sharp, well, i think it will fade) in the case have not yet tried. And so everything is fine)
The fabric on top is very thin, shines through it filler-small balls, she thought it was denser. Very light, bright, soft. In general, i'm happy. I have not used it yet.
Cute dog with balls inside, there is a little smell, i think after washing will pass. Fast shipping.
Excellent pillow, bright, beautiful, the seams are even, stitched qualitatively, came for a month. Can be used both as a mattress and as a pillow in a crib. Seller recommend
Mattress super! Went from the moment of order a little more than a month. The quality is excellent, the smell was light as any new thing, after washing disappeared. Dries quickly, very satisfied with the purchase. Seller recommend.
Super qualityand. Fast delivery.
Happy with the material and how is made
I liked how antistress. There was no smell. There's no one to bathe yet.