We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Stuff arrived. Quality good, as expected. Nothing to add. Serves great.
As described, very useful. Purple looks great. Would recommend.
All as in the description! it's cool and does not hurt at all! I was afraid i 'd have to get used to it. .. Guys, this is cool from the first time!)))
Excellent mat sooo fast delivery thank you store would be 10 stars, would put 10,
Very satisfied. Very high quality thing. The first time it was scary to lie on needles bare back, but it turned out-it's such a buzz. Such a pleasant relaxation and absolutely does not hurt. The child of 7 years also appreciated. Thank you. I recommend
Very cool mat. Delivery about 2 weeks to moscow. helps from fatigue, back pain and tension. Relaxing. Thank you very much!!!
Description corresponds, delivery 20 days from the date of placing the order
I went to barnaul exactly 2 months, and a month after sending the delivery status changed to 'goods delivered 'which caused my perplexity .... Talked to the store! Extended protection period! In general, the quality suits!
Excellent product, i already order the second time. And the second time everything is fine, everything is whole. Thank the store for the goods and prosperity.
Delivery a little more than a month, the track was tracked. Quality is very good! Thanks to the store, i advise him!
This is my second order. Everything is perfect. This time delivery is 1,5 months, but it is due to chinese new year. Merged the order in late january.
Everything is clear!! From the original almost do not differ, the thorns are well strolled!))
Super set! i ordered my mother for march 8. delivery month to kaluga, courier at home. during transportation did not suffer. there was no smell. needles are all in place. covers are removed, inside the foam rubber. i really liked the kit, i will order another one. with the store did not communicate, the track number was tracked.
Great item! The view as expected, everything corresponds. Fast delivery with courier at home)
Excellent quality. Fast shipping. Very satisfied with the goods. With the store did not communicate, there was no need.
Neatly packed, no defects. Very cool!